Terms & Conditions of Sale

The general conditions of sale define the legal framework within which any reservation takes place.
Read them carefully.

Article 1 – Identification, definitions and area of application of the general conditions of provision.

Article 1.1 – Identification of the service provider

The “Hitler’s Bunker – Between Resistance and Occupation” is an activity managed by the non-profit organization Office Communal du Tourisme Couvinois, established in Belgium, at rue de la Falaise 3 – 5660 Couvin. can be reached by telephone at the number +32(0)60/37.80.38by email via the addresse info@bdp1940.be.

The ASBL Office Communal du Tourisme Couvinois is registered with VAT under number BE419.658.325 and is registered with the Banque Carrefour des Entreprises under number BE0419.658.325.

Article 1.2 – Definitions

We mean by :

“Client” :the customer who reserves a service made available to him by the Service Provider, on the Website;

“Conditions of sale” : these general conditions of provision ;

“Reservation” : the provision contract which binds the service provider to the Client at the end of the reservation procedure, including the General Conditions and the special conditions of access to the activity ;

“Provider ” : the natural or legal person (or their agent) who owns the activity made available to the Client

” Benefit ” : activity made available by the service provider and bookable by the customer, namely contracts for the purchase/sale of online tickets reserved via the website

Area of application

The General Conditions govern the contractual relationships that the service provider enters into with the Client.
They are an essential element of the Contract. Consequently, these conditions can only be waived if the service provider has consented in advance and in writing.
Therefore, the Customer will in no way be able to claim the application of its own possible general conditions, whatever they may be. If the Customer wishes to deviate from the General Conditions, he must make an express request prior to entering into the Contract. In this case, however, the General Conditions will remain applicable in a supplementary manner.

Article 2 – Purpose and acceptance of the General Conditions

Article 2.1. – Offer

The general conditions of sale are applicable to all services and all online ticket purchase/sale contracts concluded via the website.

Article 2.2. – Acceptance

Any reservation made by the customer assumes that he has read and expressly accepted the general conditions, even if he has not affixed a handwritten signature to said conditions.

The Client and the service provider agree that the confirmation of the reservation by the Client is final, when he clicks on the button “I accept the conditions…”. In doing so, he declares to have read and accepted the general conditions of sale as well as the special conditions. He confirms his reservation and pays. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. This electronic signature therefore expresses the customer’s consent to the service provider’s offer, on the one hand, and his acceptance of the general conditions, on the other hand.

Article 3 – Validation of order elements

Ordering online involves the following steps:

  1. The buyer selects the service of his choice; date, visiting times and total number of people. He is informed in real time when placing his order of the availability of the desired tickets;
  2. The buyer enters their contact details useful for booking;
  3. The summary showing the entire reservation is displayed. After verifying their order, the buyer makes online payment for their order which is equivalent to acceptance of these general conditions of sale and cannot be called into question. The buyer securely communicates their bank details (numbers, card validity date). In the event of refusal by the payment center concerned, the order is automatically canceled. No reservation email will therefore be sent.
  4. Entrance tickets ordered on the site can be printed by the buyer or presented directly on the buyer’s smartphone, provided they have been downloaded beforehand. In both cases the QR code of the reservation must be legible.

As part of their relationship, the customer and the service provider accept electronic means of proof, such as electronic mail (e-ticket) and recordings within electronic systems.

Article 4 – Payment

Any reservation via the website will be subject to full payment for the service and will be subject to the sending of e-tickets to the email address mentioned during the reservation. Confirmation of the reservation is instant. If you do not receive your tickets within 30 minutes, and after checking your spam, please contact our services at +32(0)60/37.80.38.

Article 5 – Conditions of use

The customer undertakes to only use tickets or subscriptions purchased online according to the conditions defined in the offer. In particular, they can only be used for services within the validity period (date and time of visit mentioned on the ticket) and resumed.

In the event that the service provider is obliged to modify the conditions of planned visits, the client will be informed in writing or by telephone. The buyer will be offered as a priority the postponement of the service concerned to a different day and/or time. If a solution cannot be found, refund of the entry fee concerned may be the subject of a written request to the accounting department.

However, no additional deduction can be claimed..

The service provider is authorized to request proof of identity, or the card giving entitlement to a reduction, from any person wishing to use a reduced fare ticket.

Article 6 – Refund or ticket modification policy

From their purchase by the customer, the ticket(s) cannot be exchanged, resold or refunded.

In any case, a purchased ticket will not give rise to a refund, if the reason for non-use of the reservation lies with the visitor.

In the event of a change in the date or time of visit desired by the customer, a commission of 5% on the entire ticket will be automatically debited for online reservations. In the event of an unpaid reservation, the commission will be added to the total amount of tickets paid on site.

Article 7 – Liability

The client must behave as a normally prudent, diligent man and adapt his behavior to the circumstances.

If it is a physical activity, the client must be in good health and not suffer from any condition or contraindication to performing the said service.

The customer undertakes to respect the safety instructions given by the service provider and its staff or displayed on the operating site.

The client may be refused execution of the activity for reasons attributable to him such as:

  • Failure to comply with the service provider’s regulations,
  • Non-observance of the instructions and recommendations of the service provider and its collaborators,
  • Endangering one’s own safety or that of third parties.

Without the latter being able to claim any compensation of any kind whatsoever.

In this context, the service provider declines all liability in the event of an accident.

It is the responsibility of the person who made the reservation to ensure that all participants, including children, are aware of these conditions and obligations and accept them.

Article 8 – Protection of privacy

The service provider undertakes to respect the legal rules concerning respect for private life and the protection of personal data.

Article 9 – Applicable law and court with jurisdiction

Any dispute regarding online purchase/sale contracts on the website is governed by Belgian law.

Any disputes or disputes which cannot be resolved amicably will be subject to the jurisdiction of the courts of the judicial district of the place where the activity is located.